The other side of the line
November 14th, 2008 by
Sandlines | No Comments | Filed in Manifesto, email, engagement marketing, recession
I opened my copy of the Economist today and read yet another plea for Jerry Yang to step down as CEO of Yahoo!
I’ve rehearsed the arguments on this question before, but I’m more interested today in the subtext to this story: the extent to which Yahoo!’s reliance on display advertising is going to hurt them during the current economic difficulties.
It’s chastening to think how much of digital’s growth in revenue is purely from search - and yet that’s just the beginning of what the medium can deliver.
Search marketing words (both SEM and SEO) because it is by some distance the most effective way to introduce someone to what you are offering/saying… providing that they are already in the market for it. It’s all about steering someone toward your version of what they already know they want. Powerful, cost-effective and an essential weaon in the marketing arsenal. And almost totally transactional.
But what about the other side of the line?

For most businesses, it’s not just the first sale that matters - it’s the ongoing relationship that the first sale might lead to. This is very strongly the case with subscription-type businesses (e.g. utilities, mobile phones, satellite tv, magazines etc). It is also central to FMCG (or CPG as they call it in the US) marketing.
But it’s also the basis of what your local retail outlet hopes for. Or what your window cleaner relies on. In fact most businesses in the real world tend to prize the ongoing relationship past the first sale very highly.
So why has the digital economy been so hung up on the idea of paying Google (or their affiliate marketing partner) every time they want to conclude another transaction?
Of course, this is still very different from the display advertising model that Yahoo! and the like espouse. But it is, for me, crucial to digital marketing’s success in this recession - and to the rosier times that will sooner or later follow it.
If you haven’t already, start planning for it now! Google is NOT the only show in town.
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Tags: affiliate marketing, aol, CPG, display advertising, FMCG, google, Jerry Yang, sem, seo, Yahoo!



