All a-twitter

the price of success

the price of success

I’ve been twittering on and off for a while now – trying to figure out how it fits in with all my other activities – and gradually finding it more and more interesting over time. Already this year, the buzz around the microblogging service has kicked up several gears: Stephen Fry’s often witty stream-of-consciousness has been a highlight, but I’ve been gradually seeing more and more of my friends and business contacts using it.

Links back and forth with blogs (alerting to updates), Facebook, various IM and LinkedIn status messages seem to have potential.

One of my LinkedIn connections has been using his status to advise media sales people when he is in ‘buy’ mode – I’m curious to learn how this will impact the quality of his media buys.

Twitter has also gained considerably attention in mainstream media this month: suddenly DJs on Radio 1 are talking about it incessantly.

So perhaps it is unsurprising that  @gordonm‘s tweet yesterday about Twitters desire to monetise their service by charging businesses for using the service in a commercial fashion was essentially a link back to the Brand Republic site.

I don’t know how many followers @gordonm has at the moment, but the suggestion of how effective this can be found in @stephenfry’s history, where his mere mention of a site can bring their servers to a standstill. Mr Fry has over 150,000 followers today.

So how long before Twitter becomes part of the marketing landscape? And how will they develop sufficient revenues so that they can improve their up-time (Twitter.com is down as I write this)?

One interesting example: on Monday my flight from Heathrow was delayed by 2 hours. I tweeted “Desperate rush to h’row this morning was futile: flight delayed 2 hrs +. Grrr.”  This from my iPhone.

Almost at once I had a response from Boarding! inviting me to post details of airport to them to meet up with other stranded travellers.

It’s going to be an interesting one to watch: can Twitter do what other social networks are struggling to do and crack the social networking revenue stream conundrum? My guess is there’s a way to make it work via mobile perhaps. AFullerView evidently has some ideas as well.

Anyone else?

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3.2

Social Media Marketing – part two

Facebook? No thanks.

Facebook? No thanks.

Thanks to Dylan Fuller who, over in the Local Search Summit on LinkedIn drew my attention to this article. It seems that P&G are no longer interested in running advertising on Facebook. Ted McConnell, GM of Interactive marketing over at Proctor and Gamble said:

“I have a reaction to [Facebook] as a consumer advocate and an advertiser: What in heaven’s name made you think you could monetize the real estate in which somebody is breaking up with their girlfriend?”

Now there’s a hefty dose of rhetoric about the circumstances that McConnell describes, but the point is clear: he sees Facebook (and their peers) as C2C communications, not media opportunities. He feels it is arrogant to interrupt it.

I’m unsurprised by this reaction – and I tend to agree that banners on FB are not the way forward. But it’s nothing new. After all, ad placements have funded Hotmail, Yahoo! Mail, Gmail …. for years – and often quite successfully.

But it’s the placements that occur outside the composition and reading of the emails that works best – i.e. the log-on or log-off pages, or the pages that confirm an email has been sent in the old style webmail accounts. Which is logical: you’re not interrupting someone in the middle of another conversation.

Several years ago, when I was at Yahoo!, I devised a campaign for Vodafone that was deliberately designed to sit inside these types of C2C interactions. There was an obvious relevance to such a campaign that fitted with the creative tone. However, these types of campaigns have always been the exception rather than the rule.

Historically advertisers have been shy of placing brand sensitive advertising near user generated content. The risk of negative association has been deemed too great. Imagine, placing your family friendly cereal brank ad next to content that celebrates gore or porn. Not an attractive proposition.

Meanwhile the low responsiveness of such placements have made the inventory generated on UGC amongst the most commodotised online.

So what is a social network to do?

Invent a new model, is what. Old skool advertising is (Sandlines believes) never going to be the way forward for such businesses. They need to figure out a way of converting the obvious engagement they build with their user communities into a commercial proposition. And the starting point to that is to consider where the exchange of value can occur that benefits all parties: the community members, the marketer – and of course the network owner.

Simple, huh?

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3.3 (1 person)

Chasing bubbles in a water bed

I read a tale of woe from the Economist this week, about how both Virgin Atlantic and British Airways had flown into turbulence over their respective employees’ use of blogs and social networks. Seems that passengers took a dim view of being described in less than flattering terms online.

Odd that a similar furore didn’t arise when Air Babylon was published, yet the idea is essentially the same. Hence, I guess, the use of ‘Anonymous’ as the alleged source of the insider’s view.

It’s amazing how badly some organisations are dealing with the democratisation of production and distribution of content that characterise the web 2.0 world.

I recall a couple of years ago being on a panel at a marketing conference at which we were asked by a marketer from a University how he should handle the fact that students were using social networks to actually tell prospective students what life was like at his university. Should he ‘control it’?

My jaw is still bruised from it’s severe drop when a fellow panellist told him “Yes!”

That is, not just contribute to the discussion, but actually try to quash genuinely expressed views.

I wonder if the same answer would be give a couple of years later? Surely to do this is merely chasing bubbles in a water bed. You might stop them appearing in that location, but the commentary will merely appear somewhere else – and probably with deeper bitterness.

Anyone remember f***edcompany.com? I wonder if we’re due a version of that for social media snafus.

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2.5

Opportunity knocks… off

Game over

I drew attention to the Scrabolous/ Hasbro debacle over on Brand Republic a short while ago – and how

Hasbro/Mattel were seriously missing a trick. You might call in dis-engagement marketing.

As an old friend of mine has blogged over at the Cheeze Blog, (oh, and as discussed in olde worlde media sources too…) Scrabulous is officially game over. Jamie calls it a goalless draw, but surely own goals were scored on both sides. But the result is the same – no winners, only losers – who’ll buy a Scrabble set now?

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2.5