Customer Lifetime Value - part 2

It's good to talk...

Updating my previous entry, I’ve just received an email from Vodafone apologising (just five days after the original complaint and after several phone calls and emails have gone between us) for their treatment of me as a cusotmer. A good starting point.

The only concession to my concerns, however, is a one-line assurance that they do value me as a customer… quickly followed by an invitation to complete a survey on my customer survey experience.

I will direct them to an earlier post on that subject…